Delete your account

• Sign in at https://app.nisbel.com with the account you want to delete.
• Open Settings, choose Delete account and confirm.

If you cannot sign in, write to support@nisbel.com from the email address of your account and ask us to delete it. We may ask you to confirm that the account is yours. We delete it within one month and tell you when it is done.

• Your account and profile, and the record of your consent and signature.
• Your photos, the landmark points on them, and the pictures drawn from your front photo: the images of your plan and your hairstyle sets.
• Your answers to the questions, and the answers to the add-ons' questionnaires.
• Your report, your plan, your scores and your progress.
• Every chat, with its messages, replies and check-ins.
• Your share links, with the passwords and the opening counts.
• Your feedback, with the token in the email we sent you.
• Everything else stored under your account, such as your language and your settings.
• Your purchase history with our payments provider, Stripe, and the link between your account and Stripe.

• Copies in our database provider's daily backups: for up to 7 days. Photos and generated pictures are not in them.
• Usage data (the events the app sent while usage data was shared, and the profile our analytics provider, PostHog, keeps for them): for up to 7 years, the retention period of our PostHog plan (PostHog's retention periods). It carries your account's random identifier, never your email, your name, your photos or your answers. To have it deleted too, write to us.
• Crash and error reports in our error reporting service, Sentry: for at most 90 days (Sentry's retention periods).
• The details OpenRouter, which connects Nisbel to the AI models, keeps about each request (such as its time and the model), without your photos, answers, report or replies.
• Stripe's own records of your payments, which the law requires it to keep, under its privacy policy.
• Records the law requires us to keep, such as tax and accounting records, for as long as it requires.

Deleting your account cancels your subscription at once, through our payments provider, Stripe: it does not renew, and the current year is not refunded.

You can also delete parts of your data and keep your account:

• A chat: press and hold it in the chat list, choose Delete and confirm.
• A share link: open it in the app and revoke it.

Write to support@nisbel.com from the email address of your account. For privacy requests, write to support@nisbel.com.