Terms and Conditions

These terms are an agreement between you and Lucero Studio, Morlans, San Sebastián, Spain, who runs Nisbel ("we", "us"). They apply to the website at https://nisbel.com and the web app at https://app.nisbel.com, together "Nisbel".

You accept them when you buy a membership, sign in to Nisbel or use it. If you do not accept them, do not buy the membership or use Nisbel.

Nisbel is not medical care. Sections 3 to 6 say what it is not, and what to do before any procedure. Please read them in full.

Nisbel is a yearly membership. From the photos you send and the questions you answer, Nisbel measures your face, writes a report, and builds a plan for the coming months.

• Photos and answers: seven photos of your face and head, from the angles Nisbel asks for, and six short sections of questions about you, your lifestyle, your health and your goals. Some photos are optional, and Nisbel tells you which.
• Your report: the measurements of your face, each shown against the range for your age and group, with what they mean in words.
• Your plan: what you could change, in what order, and what each step involves. Some suggestions cost nothing; others are treatments a professional would carry out.
• Progress: what you sent, when, and how your measurements change from one analysis to the next.
• The chat: an AI you can ask about your report and your plan. It has a fair-use limit each day and each week, so it stays quick for everyone.
• Add-ons, bought separately: Express Delivery, Surgical Recommendations and Hairstyle Suggestions (section 9).
• The share link: a private, password-protected link to your report (section 13).

Your report is made automatically, by software and AI models, with no person reviewing it. It takes up to 28 days from the moment you send your photos and answers, or 24–48 hours with Express Delivery.

Each year of the membership includes one analysis. When it renews, you can take new photos for a new analysis, with your answers filled in.

• Not a doctor, and not medical care. Nisbel is software. No doctor, nurse or other health professional reads your photos or your report before you see it, and nobody at Lucero Studio examines you.
• Not medical advice, a diagnosis or a prescription. Nisbel gives general information about facial aesthetics. It does not tell you what you have, and it does not prescribe, adjust or stop a medicine or a treatment.
• Not a medical device. Nisbel is not meant to diagnose, treat, cure, monitor or prevent any disease or condition.
• Not a clinic, a surgeon or a provider of procedures. Nisbel does not perform, arrange or supervise any treatment, and it does not recommend a particular doctor or clinic.
• Not an emergency service. See section 4.
• No examination. Nisbel knows only what your photos show and what you tell it. It cannot feel, test, scan beneath the skin or see you in person. A measurement from a photo is an estimate, not a clinical finding.

Decisions about your face and your body are yours. Use Nisbel to understand and prepare, not to decide on your own:

• Check with a licensed professional — a doctor, a dermatologist or a surgeon — before any procedure, treatment, medicine or product, and before deciding not to get care.
• The report is information, based only on your photos and your answers. It is not a second opinion, and it cannot replace an in-person assessment.
• Results vary. No procedure works the same for everyone, and nothing in Nisbel promises or predicts a result. Most of the changes Nisbel discusses can be approached without surgery.
• Pictures made with AI are illustrations. Where Nisbel shows what a change could look like, the picture is generated to illustrate the point. It is not a photograph of a real result, and your result may differ.
• Not a medical record. Your report is not a clinical record, a certificate or a prescription, and it should not be used as one.

• Nisbel's report, plan, pictures and chat answers are made by software and AI models that other companies run for us. They have no qualifications, licence or professional training.
• They can be wrong, sound surer than they should, misread a photo, or miss something that matters. The measurements are estimates.
• If you ask the chat whether it is an AI, it says so.
• The research and sources Nisbel cites are other people's work. Nisbel presents them; it does not vouch for every finding in them.

• Your own face only. Send photos of yourself. You may send an adult's photos only with their agreement, and only if you may share their information with us.
• No one under 18. Nisbel is not for children, and their photos may not be uploaded.
• Face and head only. Do not send photos of any other part of the body, intimate images, or photos of documents and identity papers.
• What you send, you may share. When you upload a photo, you promise that you took it or may use it, and that you may share what it shows about anyone in it.

We may refuse or delete a photo or an answer that breaks these rules, and close the account that sent it.

Our privacy policy explains what we collect, why, who helps us run Nisbel, and what you can do about your data. It is part of these terms.

Before your first analysis, Nisbel asks for your explicit consent to measure your face from your photos and to use the health and ancestry answers you give. Without that consent, Nisbel cannot make a report.

• What it includes: one year of the membership, with one analysis, its report, its plan, Progress, the chat, the share link and any add-ons you buy.
• The price is the one shown before you pay, in euros or US dollars, with the tax Stripe calculates for your country included. Prices can change; we tell you before a new price applies to your renewal, and you can cancel before it does.
• It renews automatically for another year, at the same price, every year, until you cancel it. Stripe charges the card saved on your account within the days before the year ends.
• Cancelling: in the app, open Settings, then Manage membership, or write to support@nisbel.com. The membership stays active until the end of the year you paid for, and you are not charged again.
• One membership per account, for one person. An account can be signed in on two devices at a time.
• Deleting your account cancels the subscription. See the account deletion page.
• If a renewal fails, Stripe tries the card again for a few days. If it still fails, the membership ends and the report, plan and chat pause until you renew.

Each add-on is a one-time charge, not a subscription. It is bought for one analysis, on the site or in the app, and it does not renew.

• Express Delivery: your report is released 24–48 hours after you send your photos and answers instead of up to 28 days. It is no longer sold once your report is out, and its fee is not refundable once any part of the order has been delivered.
• Surgical Recommendations: a PDF about the procedures you would consider, delivered 2–3 weeks after you answer its questionnaire. One per analysis.
• Hairstyle Suggestions: five styles drawn on your own photo, with one top pick. It can be bought more than once, and a set you have paid for opens while your membership is active.

An add-on that depends on your report waits for it. If an add-on cannot be delivered, write to support@nisbel.com and we will put it right or refund it.

• Before you send your photos and answers, you can ask for a full refund, up to 90 days after the purchase. Write to support@nisbel.com from the email address of your account.
• Once your photos and answers are submitted, or work on your report has started, we cannot offer a refund, except where the law requires one. If something in your report is wrong or unclear, write to us: we will review your case and offer a revision.
• Express Delivery fees are not refundable once any part of the order has been delivered.
• In the European Union and the United Kingdom, you also have a right to withdraw from a purchase made on the web within 14 days of paying, without giving a reason. To use it, tell us before the 14 days end, with a clear statement: an email to support@nisbel.com is enough. We refund you within 14 days of hearing from you, with the same means of payment, at no cost to you. If you asked us to start your analysis straight away and you withdraw, we keep an amount in proportion to the work already done, and refund the rest.
• Nothing in this section takes away a right the law gives you as a consumer.

• You must be at least 18 years old to buy a membership or use Nisbel.
• An account is for one person. Use a real email address that you control, and do not share your account.
• Nisbel signs you in with a code sent to your email. Keep access to that email safe: anyone who has it can open your account. You are responsible for what happens in your account.
• Tell us at once at support@nisbel.com if someone uses your account without your permission.
• You can delete your account at any time in Settings, then Delete account. We may close an account that breaks these terms, and we tell you when we do, unless the law stops us.

You agree not to:

• Use Nisbel for anything illegal, or in a way that infringes other people's rights.
• Send photos of someone else without the right to, or pretend to be someone else.
• Try to get around the membership, the chat's limits or our security.
• Copy, decompile or reverse engineer Nisbel, except where the law allows it.
• Resell, rent or redistribute Nisbel, scrape it, or use it to build a competing service.
• Overload Nisbel, or use bots or scripts to send requests.
• Try to make the chat or the report give medical instructions, a diagnosis or a prescription, or break its rules in any other way.
• Use Nisbel to harm, harass or deceive anyone.

We may remove content or suspend an account that breaks these rules, and we may report illegal content to the authorities.

"Your content" means the photos you send, the answers you give, the messages you write in the chat, and the report, plan, measurements and pictures made for you.

Your content stays yours. You give us a licence to store, process and show it, and to send it to the providers named in our privacy policy, only to provide Nisbel to you. This licence ends when you delete the content or your account. We do not sell your content, and we do not use it to train AI models.

The share link is how you share your report with someone else. It is private, can be protected by a password, and you can revoke it at any time; while your membership is not active, it shows that it is paused. Whoever you give it to can read the report, so share it only with people you trust.

Nisbel, its name and logo, its design, its pictures, its texts and its software belong to us or our licensors. We give you a personal, limited, non-exclusive, non-transferable right to use Nisbel under these terms, and we can take it back if you break them.

Your report is for your own use. You may keep it, print it and share it with a professional who is helping you, including through the share link. You may not sell it, publish it as your own work, or use it to advertise a product or a service without our written permission.

If you believe something in Nisbel infringes your copyright, write to support@nisbel.com with your contact details, the work you believe is infringed, where it appears, and a statement that you own the right or may act for its owner.

Nisbel links to services we do not run, such as Stripe's payment pages, Cloudflare's checks and the websites of clinics or professionals. Their own terms and privacy policies apply to them, and we are not responsible for them.

• We may change, add or remove features, or stop offering Nisbel. If we remove something you paid for, or stop Nisbel, we tell you first and refund the part of the membership you have not used.
• Nisbel needs an internet connection, and it depends on AI models that other companies run. It can be slow or unavailable, and a report can be delayed.
• You can stop using Nisbel and delete your account at any time.
• We may suspend or close your account if you break these terms, if the law requires it, or if we stop offering Nisbel.
• The parts of these terms that by their nature should last, such as those on your appearance decisions, intellectual property, liability and governing law, stay in force after the agreement ends.

We provide Nisbel "as is" and "as available". We work to keep it running, safe and correct, but we do not promise that it will always be available, free of errors or secure, or that its measurements, report, plan, pictures or chat answers will be accurate, complete or right for you. As far as the law allows, we give no other warranties, express or implied.

To the extent the law allows:

• We are not liable for decisions about your appearance or your health made on the basis of Nisbel, for any procedure or treatment you choose, or for complications from it.
• We are not liable for indirect or consequential losses, lost profits or lost data.
• Our total liability to you is limited to the amount you paid us in the 12 months before the claim.
• You will compensate us for claims by others caused by photos or answers you sent without the right to, or by your breach of these terms.

Nothing in these terms limits liability that the law does not allow us to limit, such as for death or personal injury caused by negligence, or for fraud. Nothing in these terms takes away rights you have as a consumer under the law where you live.

You may not use Nisbel if you are in a country under a comprehensive embargo, or on a government list of people who may not receive services. You are responsible for following the laws that apply where you use Nisbel.

These terms are governed by the laws of Spain. Disputes go to the courts of Spain.

If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can also bring a claim in its courts. We would like to hear from you first: most problems are solved with an email to support@nisbel.com.

We may update these terms. The date at the top shows the latest version. If a change matters to you, we tell you by email or in Nisbel before it applies. If you keep using Nisbel after that, the new terms apply. If you do not accept them, stop using Nisbel and cancel the membership.

• If a court finds part of these terms invalid, the rest stays in force.
• You may not transfer your rights under these terms to anyone else. We may transfer ours to a company that takes over Nisbel, without reducing your rights.
• If we do not enforce a right at once, we do not give it up.
• These terms and the privacy policy are the whole agreement between you and us about Nisbel.

• Help with Nisbel, your account or a purchase: support@nisbel.com.
• Legal notices and copyright complaints: support@nisbel.com, or by post to Lucero Studio, Morlans, San Sebastián, Spain.